Sales SaaS · Onboarding UX
PhoneBurner
Making a powerful dialer feel simple from day one.
PhoneBurner is a power dialer that sales teams use to make hundreds of calls a day. The product is deep, and new users were getting lost in settings before they ever made a call.
I audited the sign-up and onboarding flow, mapped the transitions and dead ends, and designed a personalized alternative: a short questionnaire that tailors setup, illustrated product tours, self-setup hotspots with a checklist, interactive video tutorials, and an easy path to live support or a booked demo.
Original design files
PhoneBurner · Onboarding UX
Full onboarding map: current flow, personalized sign-up, transition and product tour, help paths, and self-setup, video tutorial, and live support concepts.
